Not happy with an item and want to arrange a return?

 

At WedoVapes we pride ourselves on the quality of our products. We, therefore, offer a returns policy.

Our returns policy lasts for 14 days. If 14 days have passed by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any outer sleeve as these contain the product serial numbers and we cannot accept any products back without this.

Please contact us first regards any product you wish to return and we will provide you with an RMA number. We recommend you use a signed for service to ensure the goods are received back safely. 

Exceptions

Several types of goods are exempt from being returned due to hygiene and health & safety reasons; Opened e-liquids, drip tips (mouthpieces), opened coils, and atomisers or vaping kits which have been filled with liquid or used.

Refunds

Once your return is received and inspected and assuming everything is in order, we will refund the product value excluding any postage charges originally paid, back to the payment method originally used. Please allow five days for the funds to be received back into your account.

If you haven’t received a refund within seven working days of returning your items, please contact us at hello@wedovapes.co.uk

Return shipping

To return your product, address it to WeDoVapes, 12 Darklake Park, Darklake View, Estover, Plymouth, PL6 7FB. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend you use at least a signed for service.

 

Is my item covered by warranty?

Batteries, chargers, wall plug adaptors and variable voltage mods

These are all supplied with a 28-day guarantee and a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

Mechanical Mods

We supply a 28 days manufacturer’s guarantee with all mechanical mods. Please note that mechanical mods are for experienced users only. We accept no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Incorrect building of mechanical mods can cause personal injury and/or damage to your equipment. As such we can accept no responsibility for the damage or potential injury caused.

E-liquids and drip tips

Unfortunately, we do not provide a warranty on these items for hygiene and health and safety reasons. This is unless we determine that the item received is incorrect or if there are any other extenuating circumstances.

Atomisers

These are supplied with a 'dead on arrival' warranty. The customer must contact us within 24 hours of receiving their order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return. Please note that this also applies to multi-buys.

Accessories

All vaping accessories are supplied with a full 28 days manufacturer’s guarantee.

General information

Scratches and discolouration from regular use is considered normal wear and tear and is not covered by warranty.